Best Practices in Facilities Management

OBJECTIVES

After this Best Practices in Facilities Management Participant will understand the following:

• Describe the definition and functions of facility management
• Explain how important managing a facility is to an organisation.
• Explain the role of facility management in the organisation.
• Identify a variety of roles and responsibilities of those working in the Facility Management profession.
• Identify the 11 major competency areas that comprise the field.
• Be able to recognise how FM professionals work with these different competency areas as they carry out their duties.
• Identify some of the challenges encountered while carrying out the FM role in different types of organisations and regions.

PROGRAMME OUTLINE

• Introduction to Facility Management
• The Basics of Operations and Maintenance
• The Basics of Building Systems
• The Application of Technology in Operations and Maintenance
• The Implications of Health and Safety in Managing Buildings
• Supervisory Roles in Facility Work Management
• Applying Work Management to Building Systems
• Work Management Tools in Facility Management
• Managing Contractors in Facility Management
• Managing and Tracking Customer Relations in FM